Effective Date: July 3, 2025
At Pixel Chapter LLC, we are committed to providing high-quality digital products including eBooks, visual content, and curated digital downloads. Due to the nature of digital goods, all sales made through www.pixelchapter.com are final and non-refundable.
1. Digital Product Sales Are Final
Once a digital product (such as an eBook or image file) has been purchased and the download has started or been completed, we cannot offer a return, refund, or exchange. This is in line with industry standards for digital goods.
2. Exceptions for Technical Issues
We will review refund requests only under the following conditions:
- You are unable to access or download the product due to a technical error on our end.
- You purchased a duplicate product by mistake and have not downloaded it.
To be eligible for consideration, you must contact us within 7 days of purchase and provide:
- Your order number
- A detailed description of the issue
- Any relevant screenshots or error messages
Send your request to support@pixelchapter.com and we’ll do our best to resolve it promptly.
3. No Refunds for Buyer’s Remorse
We do not offer refunds for:
- Change of mind
- Incompatibility with your device
- Accidental purchase
- Misinterpretation of product descriptions or previews
Please review all product details carefully before making a purchase.
4. Need Help?
If you encounter any issues with your order or need assistance accessing your digital products, feel free to reach out to our support team:
Email: support@pixelchapter.com
Website: www.pixelchapter.com